General FAQs

FAQs

  • We offer a wide range of flatware, including forks, knives, spoons, serving utensils, and complete flatware sets. Our products are available in various materials such as high-quality 304 stainless steel, silver, and gold-plated finishes.

  • Most of our flatware products are dishwasher safe. However, to ensure the longevity of your flatware, we recommend hand washing with mild detergent and avoiding harsh chemicals. Please refer to the product description for specific care instructions.

  • Our standard flatware sets include dinner forks, dinner knives, soup spoons, and teaspoons. Some sets may also include serving utensils.

  • Consider the number of place settings you need, the design that matches your style, and any additional features like ergonomic handles or special finishes.

  • To place an order, browse our online store, add the desired items to your cart, and checkout. You must provide your shipping and payment information to complete the purchase.

  • We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure online payment options. All transactions are processed securely to protect your information.

  • Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and standard shipping within the U.S. takes 3-7 business days.

  • Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order.

  • We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please visit our Returns & Exchanges page for detailed instructions on how to process a return.

  • If you have any questions or need assistance, you can contact our customer service team via email at info@elitainovations.com or by filling out the contact form on our Contact Us page. Our team is available Monday through Friday, 9 AM to 5 PM (EST).

  • To keep your flatware looking its best, we recommend washing it promptly after use, avoiding prolonged exposure to acidic foods, and storing it in a dry place.

  • Currently, we do not offer customization or engraving services for our flatware products. However, we are always looking to expand our offerings, so please check back for updates.

  • At this time, we operate exclusively online. This allows us to offer a wider selection of products and more competitive prices. All orders are processed and shipped from our central warehouse.